customer service

Location

Moorefield Location
7647 Wellington County Rd. 10, RR#1
Moorefield, Ontario, Canada
N0G2K0

Phone: 1-519-638-5942
Toll Free: 1-800-440-2694
Fax: 1-519-638-3128
Email: rkanimalsupplies@xplornet.com

Hours of Operation
Monday to Friday 8:30am – 5:00pm (Eastern Standard Time)
Saturday 9:00am – 1:00pm (It is best to phone RK if your plan to visit on Saturdays, there will be times when the RK crew will be at tradeshows on Saturdays instead of being in the office).

GPS Address
7647 Wellington County Rd. 10, Mapleton Township

    Methods of Payment

    In Store

    Visa, Mastercard, Debit, cash, cheques, e-transfers and RK gift certificates. The email for e-transfers is rkanimalsupplies.ap@gmail.com.  In the comments please include the invoice number.

    Online

    Visa, MasterCard and e-transfer.  The email for e-transfers is rkanimalsupplies.ap@gmail.com.  In the comments please include the invoice number.

    Phone

    Visa, Mastercard and e-transfer. If paying by cheque, product will not be shipped out until cheque has cleared the bank. The email for e-transfers is rkanimalsupplies.ap@gmail.com.  In the comments please include the invoice number.

    Shipping

    When ordering online, shipping charges will be estimated at time of check-out in our shopping cart. Final shipping charges are determined by weight of package, dimensions of package, and destination address.  Once RK receives your order, we will determine shipping charges (by fees calculated by most economical courier) and re-issue an invoice with final shipping charges.  That invoice total will be what will be charged to your payment method of choice (Visa/MasterCard/E-transfer). 

    All shipping charges to be paid by customer:

    • UPS/Purolator/Canada Post/GLS/Canpar courier charges
    • Additional handling fees
    • Special packaging fees
    • Declared value/insurance
    • Address correction
    • C.O.D.
    • Charges related to returns
    • Motor freight

    Warranty/Repairs

    REPAIRS: RK provides clipper and blower repair and blade sharpening services. Please phone RK at 1-800-440-2694 for details on how to send products for repair. RK will not repair products that are not CSA approved, as we only sell CSA Approved equipment. Blades with missing teeth or rusty blades will NOT be sharpened.

    WARRANTY: New clippers and blowers sold by RK Animal Supplies will have a warranty card attached or set inside the product packaging. The length of warranty depends on the model and manufacturer of blower or clipper. Consult the warranty card for instructions on how to get your product repaired under warranty.  It is extremely important to retain your RK receipt to validate any warranty.  RK Animal Supplies does not grant warranty repair to Sullivan Aluminum Chutes.

    Image

    Return Policy

    Please phone RK at 1-800-440-2694 , or email us at rkanimasupplies@xplornet.com. Returns must be accompanied by product receipt. All return shipping must be paid by the customer. We suggest shipping products via a traceable method of shipping.

    Any special order and/or personalized products cannot be returned to RK. All other returned products are subject to a 10% restocking fee.

    RK is not responsible for lost or damaged packages. If a package is damaged during shipment, keep all packaging material, note the damages, and contact the courier.

    Returns will only be issued once product is returned to RK.

    Privacy

    RK Animal Supplies values our customers and respects your privacy. We collect information about you in our stores and through our websites in an effort to improve your shopping experience and to communicate with you about our products, services, and promotions. We do not share your personal information with 3rd party companies.

    Image